FREQUENTLY ASKED QUESTIONS

Here you will find step-by-step instructions on how to reset your password for accessing the shop for specialist dealers and the dealer tools: Passwort reset

There are some common sources of error that could lead to credentials not being accepted.

Here is a guide to solve the most common problems: 

1. Check the details are entered correctly: Make sure you use the correct spelling for your username and password. The username and password are case-sensitive. Make sure you haven’t made any typing errors.
2. Remove blank spaces: Make sure there are no spaces before or after your username or password. Sometimes, accidentally inserting spaces can cause problems.
3. Reset your password: If you have forgotten the password or suspect it has been compromised, try resetting it. To do this, follow the instructions: «How can I reset my dealer login password for the Biketec e-shop?»
4. Delete cookies and cache: Sometimes, cookies or cache stored in your browser may cause problems. Delete your browser cookies and the cache and try again.
5. Different keyboard layouts: If you use a different keyboard layout than the standard layout, typing errors may occur. Check if your keyboard is set to the correct layout.
6. Update the website or application: It is possible that the login problems are due to a temporary error on the website or application. Refresh the page and try again.
7. Disable auto-fill: Sometimes, browser extensions or password managers automatically fill in login credentials and overwrite your entries. Temporarily deactivate this function and enter the login details manually.
8. Check your Internet connection: Make sure you have an active and stable Internet connection. An unstable connection could result in the login credentials being unable to be transmitted.
9. Contact the support team: If all of the above steps fail, contact the support team at info@biketec.ch. They can help you and investigate the problem in more detail.

If you are a specialist dealer, you can register with us using the following form: https://service.biketec.ch/register-as-a-dealer.

Please note: The Biketec E-Shop is exclusively for specialist retailers, therefore no logins are available for consumers.

Only registered dealers can shop in the Biketec e-shop. Consumers can purchase items from specialist retailers.

Instruction manuals for products are stored under the respective product in the FIT e-shop. To find them, click on «Operating instructions».